Privacy, terms & refunds

Your details

What is collected

When you book, we ask for your name, email address and, optionally, a phone number. You may also choose, separately and never by default, to hear about future events.

Why

Your name and email identify your booking and carry your ticket numbers. A phone number, if you give one, is only used to reach you about this event — a venue change, for instance. Nothing here is sold, rented or shared for anyone else’s marketing.

Where it goes

Bookings are stored in a private database on the website hosting account. Card payment is not switched on, so no payment processor holds your details today. When it is switched on, Stripe will handle payments and will receive your name and email; we will never see or store your card number. Confirmation email is sent through the organizer’s configured email provider. Depending on the hosting and email providers, your details may be processed outside Canada.

How long it is kept

Booking records are kept until the event has taken place and the accounts for it are settled, and then for as long as tax and charitable-reporting rules require — generally six years. Marketing consent is kept until you withdraw it.

Your rights

You can ask what is held about you, ask for it to be corrected, or ask for it to be deleted where we are not required to keep it. Write to the organizer (contact details will be published before bookings open) and you will get an answer within 30 days.

Terms of sale

• A ticket admits one person to Phantom Masquerade on December 31, 2026 in Thunder Bay, Ontario.
• Venue: Venue to be announced. Start time: Time to be announced. See refunds below for what happens if the venue or time changes.
• A reservation with cash payment on entry holds your place and issues your ticket number immediately. It is not paid until you pay at the door. Please arrive in good time.
• Tickets are personal. If you want someone else to use yours, tell the organizer before the event so the door list matches.
• The organizer may refuse entry, or ask someone to leave, for behaviour that spoils the evening for other guests. No refund is due in that case.
• Line-up and programme may change. Any individual performer is not guaranteed.
• The seller is to be confirmed before bookings open.

Refunds & cancellation

• If the event is cancelled, every ticket is refunded in full.
• If the date changes, your ticket carries over. If the new date does not suit you, ask for a full refund within 14 days of the announcement.
• When the venue and start time are announced, you have 14 days to ask for a full refund if they do not suit you. This is because you booked before they were known.
• Changing your mind otherwise: a full refund up to 30 days before the event; after that the organizer will try to resell your place and refund you if it sells.
• Refunds return to the way you paid, within 10 business days of being agreed. Unpaid cash reservations can simply be cancelled — email the organizer (contact details will be published before bookings open).

Where the money goes

This evening will support CNIB. Donation details will be announced by the organizer.

This event is presented by an independent organizer. It is not run by CNIB, and CNIB’s involvement is as the named beneficiary.